We hope that you will be totally satisfied with your purchase. If an issue does arise we will look into it and can provide exchanges / replacements to get any issue resolved asap.

However if you are unhappy we will fully refund your purchase provided that the item(s) are returned within 14 days of purchase and the item(s) are in a resalable, new condition. 

Restrictions apply to acceptable returns: 

  • Sale Items
  • Jewellery
  • Handbags
  • Personalised Items

Further Information

If you have any further questions please contact us and we will do our best to resolve any issues.

Please contact us at - 

Or phone us on - 028 97511429 

We are open from 09.00 - 17.45 from Monday to Saturday. 

Return Address

Please contact us within 14 days to report an issue and request a return via

Please return your item with any documentation to: 

Jacksons of Saintfield 
38-54 Main Street 
Co Down, 
BT24 7AB 

All goods must be returned in a perfect and re-sale-able condition with the original product packaging intact. 

The cost of returning the goods is at your expense, we recommend using a recorded postal service.

Any issue or return should be reported via email and item returned within 14 days of purchase. 

If an item is faulty or damaged on arrival please let us know via email and we will arrange for a replacement and return of the item (return costs would be covered by us using our approved returns service)